OZ Fitness in Spokane, Washington sold me two long-term membership to a 24 hour gym for about $1,500, then cut the hours of the gym by nearly a third, eliminating the very reason I bought the expensive memberships. I asked for a refund. They refused. They claim that their form contract language allows them to do whatever they want, with impunity.
Besides it being grossly unethical for OZ Fitness to sell a service, collect payment for that service, then cancel the service without providing even partial refunds, the language of their form contract does not in fact allow them to do that. It might allow them to cancel an occasional yoga class, take a piece of equipment offline for repairs or slightly adjust pool hours, but it certainly does not allow them to wipe out vast amounts of services they have sold in advance.
Even if OZ Fitness’ little adhesion contract did say that, I don’t think it would be enforceable. If it was, under OZ Fitness’ theory, they could sell 24-hour gym memberships, then after collecting payments announce that OZ Fitness will be open for only two minutes a day once a year, give no refunds yet suffer no consequences. That sounds more like fraud than a “contract.” That doesn't work in Australia, and certainly not in the US.
I am publicizing OZ Fitness’ unethical behavior to inform the public. I am doing so only after OZ Fitness rudely refused my repeated, reasonable requests for a partial refund. I notified them in writing that I would fight back if they refused to do the right thing. I hope it stops OZ Fitness from ripping off customers, or at least helps others avoid being abused by OZ Fitness.
I suggest you STAY AWAY from OZ Fitness, unless you are willing to give OZ Fitness money for services they feel no obligation to provide.
My Posts about OZ, so far:
- Personal blog
- Facebook Group
- Spokesman Review
- Google Maps
- CitySearch
- Insider Pages
- HKQ.com
- Merchants Circle
- My 3 Cents
- Yahoo Local
- YellowPages.com
- Yelp.com
OzFitnessSucks.com